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115 Use Cases of Gen AI in HR

Dynamic List – Version 2 – May 2024

Welcome to the most comprehensive guide to AI use cases in HR.

We hope this guide will help you familiarize yourself with and understand how AI enhances and disrupts the capabilities offered by HRIS.

It was created to serve as an evaluation grid for the most frequent needs in your organization.

While some use cases are anecdotal, others have the potential to transform and disrupt an entire economic sector (e.g., training, coaching, career orientation, management).

This list of use cases is based on our monitoring of HR TECH (see our HR TECH Directory) and the analysis of their emerging capabilities based on AI among the leading publishers in North America.

When AI infiltrates the digital economy, our creativity takes over.

Artificial intelligence is not a fad. It is the new reality in the historical evolution of technologies.

After the era of data, we now enter the era of information, insights, and content generation (text, code, voice, images, videos, actions). The advancements in LLMs (large language models) and AI based on multiple language models open up staggering possibilities with infinite repercussions.

Global investments in AI are staggering and are shifting away from traditional technologies.

There isn’t "one" AI but rather "many" AIs.

Another indicator: the use cases in HR are numerous... very numerous.

Our initial evaluation in October 2023 modestly indicated 50 uses. A few months later, we have identified 115.

Some use cases noted here are found among several publishers, while others are only marketed by innovative publishers, sometimes based on needs not yet formulated by clients.

Disclaimer: This list is not exhaustive. Not all vendors can address all use cases.

What is an AI use case in HR?

A use case with AI in HR refers to a specific application of artificial intelligence technology to address and enhance a human resources process or function. This can include automating repetitive tasks, generating insights from large datasets, personalizing employee experiences, and predicting future workforce needs.

Before delving into the details of the use cases, here are the general capabilities with structured and unstructured data:

• Content generation

• Automation

• Orchestration (task management, workflows, triggers)

• Personalized experience

• Forecasting

Use Cases with AI in HR: A complete guide for AI Roadmap
Use Cases with AI in HR: A complete guide for AI Roadmap

To explore the use cases, open one of the 16 accordion menus below:

1. Talent Attraction / Acquisition / Skills-Based Hiring

2. Pre-Boarding / Onboarding / Cross-Boarding / Reboarding / Off-Boarding

3. Employee Portal / Communication / Collaboration

4. Knowledge Management

5. Skills Management / Assessments

6. Learning and Training

7. Performance / Goals Management / Feedback / Management

8. Development, Succession, Career and Mobility

9. Talent Management

10. Employee Voice, Engagement & Recognition

11. HR Analytics

12. Time Management / Pay

13. Pay Compensation / Social Benefits

14. Health & Safety / Wellness / Well-Being

15. HR Service Center / Help Desk

16. HR / Org Design / Org Chart / Budget

Use Cases with AI in HR: A complete guide for AI Roadmap
Use Cases with AI in HR: A complete guide for AI Roadmap

This comprehensive list of AI use cases in HR illustrates the transformative potential of AI in various HR functions.

By leveraging these technologies, organizations can improve efficiency, enrich the employee experience and make data-driven decisions.

Want to think about how these emerging capabilities can help your HR department experiment with AI, automate, and transform? Contact us.

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